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Article General 22 Apr 2026 5 min read
AI Agents for business: what they are, how they work, and real use cases
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2025 is the year of AI agents. If chatbots were the first step — answering questions — agents are the next: executing complete tasks autonomously.
Chatbot vs AI agent: the key difference
A chatbot responds to what you ask. An AI agent receives a goal and autonomously decides what steps to take.
Real business use cases
1. Level 2 customer support agent
- Autonomous resolution of 60-75% of incidents
- Average resolution time: from 24h to 3 minutes
2. Commercial research agent
Give it a sector and ideal profile. It finds companies, researches, identifies decision makers, and drafts personalized emails.
The key to a good AI agent is knowing when to act alone and when to ask for help.
Indicative costs
- Simple agent: €5,000 – €12,000
- Complex agent: €15,000 – €40,000
- Multi-agent system: €30,000 – €80,000
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