Customer support
Artificial intelligence for customer service 78% of enquiries resolved without growing the team
Agents that serve every channel with your real data, resolve the repetitive and pass to humans only what needs judgement, with full context.
- 78%automatic resolution
- < 30 sfirst response time
- −70%average response time
Artificial intelligence in customer service answers order, incident and FAQ enquiries on WhatsApp, web, email and phone using your knowledge base and systems. For our clients it resolves 78% of conversations with no human involved, with a first reply in under 30 seconds, and hands the rest to the team with a summary. Pilot from €6,000 in 4–6 weeks.
I need to change the delivery address for order 77120, I am moving on Thursday.
16:02Done, Pablo. Order 77120 updated to 45 Balmes St, 3-2. It ships tomorrow and arrives Thursday before 14:00. Shall I confirm by email?
16:02Yes, thanks.
16:03Sent. If you need to change the time slot, message me here.
16:03
- Customer identifiedCRM
- Address updatedorder 77120ERP
- Carrier notifiedCarrier API
- Confirmation sentEmail
Companies that trust us
- 200+projects delivered
- 2014based in Barcelona
- EUdata hosted in Europe
- Port de Barcelona
- Menarini
- GA-CD Dental
- Russell Athletic
- Batra Group
- Climbat
The problem
Where customer service loses money today
What we find most often in our audits. Every point has a measurable cost.
- 01
Replies that take hours
Customers repeat the same question on another channel because nobody answered.
- 02
Team overloaded with identical enquiries
Most of the day goes to questions that already have a written answer.
- 03
No cover at peaks or after hours
Volume is not absorbed and night and weekend enquiries wait until Monday.
- 04
No data on what customers ask
No visibility of contact reasons or of what could be eliminated at the source.
The solution
What artificial intelligence automates in customer service
One agent, every channel, a single knowledge base.
WhatsApp, web and email
Answers with your policies, catalogue and each customer's real status. Brand tone and multiple languages.
Phone
Answers calls, identifies the customer, resolves or transfers with a summary. No "press 1" IVR.
Actions, not just answers
Changes addresses, processes returns, books appointments and updates the CRM.
Copilot for the team
Suggests replies and searches the knowledge base for cases that reach people.
Works with what you already use
- Zendesk, Freshdesk, Intercom, HubSpot
- WhatsApp Business
- HubSpot / Salesforce
- Odoo / SAP B1 / Holded
- Google Workspace / Microsoft 365
- Telephony (Twilio, Aircall)
Indicative pricing
What artificial intelligence for customer support costs
Ranges from our projects. The free audit turns them into a fixed figure for your case.
The monthly fee covers operation, models, monitoring and improvements. No lock-in. Typical payback between month 4 and 9.
How we work
From assessment to production in 8 weeks
No never-ending projects. A bounded process that starts for free and ends with an agent running in your operation.
- 0130 min · free
Assessment
We review your processes and tell you what we would automate first, what it would cost and what return to expect.
- Map of candidate processes
- Savings and cost estimate
- Fixed-price pilot proposal
- 026–8 weeks
Pilot
We build the first agent connected to your real systems, test it with your team and measure against an agreed target.
- CRM/ERP/WhatsApp integration
- Tests with real cases
- KPI agreed from day one
- 03ongoing
Scale
We extend to more processes and channels, with monitoring, monthly improvements and support from our team.
- New agents and channels
- Control panel and audit trail
- Maintenance and evolution
FAQ
FAQ about artificial intelligence in customer service
It only answers from your knowledge base and systems; if it cannot find the answer it says so and escalates. We define together the topics it never answers (special pricing, legal claims…).
It absorbs the repetitive work. The team moves to complex cases, retention and sales. The usual outcome is more capacity without hiring.
Yes: a dashboard with resolution, escalations, satisfaction, top topics and conversations you can review one by one.
A single-channel pilot from €6,000, in production in 4–6 weeks, plus a volume-based monthly fee.
Start today
Start with a free
30-minute audit
Book a free 30-minute assessment or tell us your case. We will tell you what to automate first and what return to expect.
Message us on WhatsApp- Free 30-minute assessment
- Fixed-price pilot proposal within 48 h
- No lock-in, no small print
Or tell us your case in writing
Tell us what you want to automate
3 steps, under a minute. We reply within 24 h with a concrete proposal.
- 01 · About you
- 02 · Your company
- 03 · Your challenge