Customer support agent
Customer support agent with artificial intelligence that serves 24/7 with your data, not generic answers
Connected to your CRM, store or ERP: answers orders, incidents and FAQs, performs actions and passes to humans what needs judgement, with the full conversation.
- 78%automatic resolution
- < 30 sfirst response
- −70%response time (Batra Group)
A customer support agent with artificial intelligence is an assistant connected to your CRM, store or ERP that answers orders, incidents and FAQs on WhatsApp, web and email, performs actions (change an address, process a return, book) and transfers to a person with the full conversation when needed. For our clients it resolves 78% of enquiries. Pilot from €6,000 and monthly fee from €300.
I want to return the trainers from order 31877, they are too small.
19:48No problem, Iván. You are within the 30 days. I have generated a free return label, it is in your email. Would you prefer a refund or an exchange for size 43?
19:48Exchange for 43.
19:49Size 43 reserved. It ships as soon as we receive the return and I will let you know here.
19:49
- Order verified31877 · within policyShopify
- Return label generatedSEUR
- Size 43 reservedStock
- Case loggedZendesk
Companies that trust us
- 80+companies
- 30agents in production
- 2014based in Barcelona
- Port de Barcelona
- Menarini
- GA-CD Dental
- Russell Athletic
- Batra Group
- Climbat
When it fits
When this agent makes sense
Situations where this agent delivers the highest return.
- 01
Most tickets are the same questions
Between 60% and 80% of enquiries already have a known answer.
- 02
Nobody answers after hours
Night and weekend enquiries that turn into lost sales.
- 03
Campaign peaks the team cannot absorb
Volume multiplies on specific days and headcount cannot scale with it.
- 04
Customers repeating the question on three channels
Email, WhatsApp and phone with no shared history and no consistent answer.
The solution
How the AI customer support agent works
One agent, every channel, one knowledge base.
Understands and answers
Identifies the customer, understands intent and answers with your policies and the real status of their account or order.
Performs actions
Changes an address, processes a return, books an appointment or opens a ticket in your system.
Escalates with context
When it does not know, should not answer or the customer asks, it transfers to a person with the summary and data.
Improves with use
Dashboard with topics, resolution and escalations; review conversations and adjust answers in minutes.
Channels and systems
- WhatsApp Business API
- Web widget and email
- Zendesk, Freshdesk, Intercom, HubSpot
- Shopify, WooCommerce, PrestaShop
- ERP and CRM
- Instagram and Messenger
Guide
AI chatbot for businesses: how it differs from a rule-based chatbot
An AI chatbot for businesses answers your customers on WhatsApp, the website or email with your real business data: order status, availability, an open incident or the terms of your price list. It does not follow a button tree; it understands the question, checks your systems and answers or carries out the task.
The difference from a rule-based chatbot or a generic virtual assistant is integration. Connected to your CRM, ERP or online shop, it can change a delivery address, process a return or book a visit, and when a case needs a person it hands over the whole conversation.
It works best when a large share of enquiries repeat: where is my order, when will it arrive, how do I return it, what does the service include. In our customer-support agents the average automatic resolution rate is 78%. We start with one channel, usually WhatsApp or the website, and measure it in a pilot.
AI chatbot vs rule-based chatbot
| AI chatbot (agent) | Rule-based chatbot | |
|---|---|---|
| Understanding | Natural language, any phrasing | Buttons and keywords |
| Data | Your CRM, ERP or shop in real time | Fixed answers |
| Actions | Changes, processes, books and logs | Information only |
| Channels | WhatsApp, web and email with the same agent | Usually one |
| When it does not know | Hands over to your team with context | Repeats the menu |
Indicative pricing
What artificial intelligence for customer support agent costs
Ranges from our projects. The free audit turns them into a fixed figure for your case.
The monthly fee covers operation, models, monitoring and improvements. No lock-in. Typical payback between month 4 and 9.
How we work
From assessment to production in 8 weeks
No never-ending projects. A bounded process that starts for free and ends with an agent running in your operation.
- 0130 min · free
Assessment
We review your processes and tell you what we would automate first, what it would cost and what return to expect.
- Map of candidate processes
- Savings and cost estimate
- Fixed-price pilot proposal
- 026–8 weeks
Pilot
We build the first agent connected to your real systems, test it with your team and measure against an agreed target.
- CRM/ERP/WhatsApp integration
- Tests with real cases
- KPI agreed from day one
- 03ongoing
Scale
We extend to more processes and channels, with monitoring, monthly improvements and support from our team.
- New agents and channels
- Control panel and audit trail
- Maintenance and evolution
FAQ
FAQ about the customer support agent
We index your website, FAQs, policies and internal documents and connect it to your systems via API. No "model training" needed: the agent queries your sources on every answer.
It detects tone, replies calmly and escalates to a person with priority. You can define words or situations that force immediate escalation.
Yes, naturally and as regulations require. The experience is that of a fast, helpful assistant, not a menu bot.
Pilot from €6,000 on one channel (4–6 weeks) and a monthly fee from €300 depending on volume. Fixed figure in the free assessment.
In practice the terms are used interchangeably. What matters is whether it is connected to your systems: an AI chatbot integrated with your CRM or ERP resolves and carries out tasks; one without integration only answers general questions.
Yes. It connects to WhatsApp Business through the official API and answers on the same number your customers already use, together with the website and email.
Related AI agents and solutions
Start today
Start with a free
30-minute audit
Book a free 30-minute assessment or tell us your case. We will tell you what to automate first and what return to expect.
- Free 30-minute assessment
- Fixed-price pilot proposal within 48 h
- No lock-in, no small print
Or tell us your case in writing
Tell us what you want to automate
Three details and we call you. We reply within 24 h with a concrete proposal.
- 01 · Your contact
- 02 · Details (optional)