Logistics & transport
Artificial intelligence for logistics shipment tracking without calls to your team
An agent answers the status of every shipment, handles incidents and paperwork and coordinates with carriers by phone, WhatsApp and email, connected to your TMS.
- −60%tracking calls to the team
- 78%enquiries resolved with no human
- 10×documents processed per hour
Artificial intelligence in logistics answers the status of every shipment on WhatsApp, email and phone with TMS data, handles incidents, reads delivery notes and CMRs and coordinates with carriers. Operators using it cut tracking calls to dispatch by 60% and resolve 78% of enquiries with no human involved. Pilot from €9,000 in 6–8 weeks.
- EXP-48213Barcelona → Lyonrerouted · −40 minOn the road16:40
- EXP-48198Barcelona → MadridOn the road18:05
- EXP-48177Valencia → BarcelonaPOD receivedDelivered14:12
Good afternoon. Your shipment EXP-48213 will arrive today at 16:40 instead of 17:20: we rerouted it due to congestion on the AP-7.
13:12Perfect, we will let the warehouse know. Thanks.
13:14
- Congestion detectedAP-7 · km 142 · trafficTelematics
- Route recalculated−40 minTMS
- ETA updated16:40TMS
- Customer informedWhatsApp
- Carrier confirmedCall
Companies that trust us
- 200+projects delivered
- 2014based in Barcelona
- EUdata hosted in Europe
- Port de Barcelona
- Menarini
- GA-CD Dental
- Russell Athletic
- Batra Group
- Climbat
The problem
Where your logistics operation loses money today
What we find most often in our audits. Every point has a measurable cost.
- 01
Dispatchers on the phone
The planning team spends hours on tracking enquiries instead of on operations.
- 02
Incidents found out late
The customer learns about the delay before you do, and the reply comes without information.
- 03
Paperwork on paper and PDF
Delivery notes, CMRs and proofs of delivery that must be typed into the system.
- 04
One-by-one coordination
Confirming pickups, time windows and availability with carriers, call by call.
The solution
What artificial intelligence does in your logistics operation
Use cases for 3PLs, forwarders and in-house fleets.
Conversational track & trace
Shipment status, recalculated ETA and incidents communicated proactively on WhatsApp, email or phone, with real-time TMS data.
Carrier coordination
Calls to confirm pickups, delivery windows and availability, and updates the plan.
Automatic paperwork
Reads delivery notes, CMRs and supplier invoices, validates against the order and posts them.
Dispatch team support
Answers with rates, restrictions, incident procedures and current regulations.
Works with what you already use
- TMS and WMS (SAP, Generix, in-house)
- Carrier tracking systems
- WhatsApp Business and PBX
- Customer portals and EDI
- ERP and invoicing
- Email and document management
Indicative pricing
What artificial intelligence for logistics & transport costs
Ranges from our projects. The free audit turns them into a fixed figure for your case.
The monthly fee covers operation, models, monitoring and improvements. No lock-in. Typical payback between month 4 and 9.
How we work
From assessment to production in 8 weeks
No never-ending projects. A bounded process that starts for free and ends with an agent running in your operation.
- 0130 min · free
Assessment
We review your processes and tell you what we would automate first, what it would cost and what return to expect.
- Map of candidate processes
- Savings and cost estimate
- Fixed-price pilot proposal
- 026–8 weeks
Pilot
We build the first agent connected to your real systems, test it with your team and measure against an agreed target.
- CRM/ERP/WhatsApp integration
- Tests with real cases
- KPI agreed from day one
- 03ongoing
Scale
We extend to more processes and channels, with monitoring, monthly improvements and support from our team.
- New agents and channels
- Control panel and audit trail
- Maintenance and evolution
FAQ
FAQ about artificial intelligence in logistics
It connects to your TMS or carrier systems via API. If there is no API, we build a connector or read status emails automatically.
Yes: it logs them, proactively informs the customer, proposes alternatives within the rules you define and escalates to the manager when needed.
Yes. Spanish, Catalan, English, French, Portuguese and any others you need for international customers and carriers.
A track & trace + incidents pilot typically runs €9,000–15,000 and is in production in 6–8 weeks, plus a volume-based monthly fee.
Related AI agents and solutions
Start today
Start with a free
30-minute audit
Book a free 30-minute assessment or tell us your case. We will tell you what to automate first and what return to expect.
Message us on WhatsApp- Free 30-minute assessment
- Fixed-price pilot proposal within 48 h
- No lock-in, no small print
Or tell us your case in writing
Tell us what you want to automate
3 steps, under a minute. We reply within 24 h with a concrete proposal.
- 01 · About you
- 02 · Your company
- 03 · Your challenge