Retail & e-commerce
Artificial intelligence for e-commerce 24/7 support that resolves and converts
An agent resolves "where is my order?", handles returns, recommends products and recovers carts on WhatsApp, web and email, connected to your store and logistics.
- 78%tickets resolved with no human agent
- 24/7support during campaigns and holidays
- +18%conversion in assisted chats
Artificial intelligence for e-commerce resolves order-status enquiries, processes returns, recommends products, recovers carts and adjusts your prices against competitors, connected to Shopify, WooCommerce or PrestaShop and to your carrier. Stores using it resolve 78% of tickets with no human agent and lift conversion in assisted chats by 18%.
- Amazonlowest€89.90−3%
- Decathlon€92.000%
- Sprinter€93.50+1%
Match the market low. Resulting margin 31%, above the floor you set (28%).
- Competitors tracked3 stores · every 15 minPrice tracking
- Rule appliedmatch low if margin ≥ 28%Business rules
- Price updated€94.90 → €89.90Shopify
- Bid adjustedGoogle ShoppingGoogle Ads
- Manager alerted2 products below marginSlack
Companies that trust us
- 200+projects delivered
- 2014based in Barcelona
- EUdata hosted in Europe
- Port de Barcelona
- Menarini
- GA-CD Dental
- Russell Athletic
- Batra Group
- Climbat
The problem
Where your online store loses money today
What we find most often in our audits. Every point has a measurable cost.
- 01
Repetitive tickets
More than half of enquiries are order status and returns that the team answers by hand.
- 02
Campaign peaks without cover
During sales and Black Friday, volume outgrows the team and customers give up.
- 03
Questions that never convert
Size, stock or compatibility queries left unanswered in time.
- 04
Reviews driven by slow replies
Every hour of waiting turns into a negative rating visible to every other customer.
The solution
What artificial intelligence does in your online store
Use cases for e-commerce, DTC brands and retailers with physical stores.
Orders and returns without tickets
Status, address changes, returns and refunds with real data from the store and the carrier.
Shopping assistant
Recommends by size, use or budget, answers technical questions and takes the customer to checkout.
Dynamic pricing against competitors
Tracks competitor prices, applies your margin rules and updates the store and campaigns automatically.
In-store support
Shop staff check stock, policies and product sheets instantly.
Works with what you already use
- Shopify, WooCommerce, PrestaShop
- Zendesk, Gorgias, Freshdesk
- WhatsApp Business API
- Klaviyo / Mailchimp
- Carriers and returns
- ERP and POS
How we work
From assessment to production in 8 weeks
No never-ending projects. A bounded process that starts for free and ends with an agent running in your operation.
- 0130 min · free
Assessment
We review your processes and tell you what we would automate first, what it would cost and what return to expect.
- Map of candidate processes
- Savings and cost estimate
- Fixed-price pilot proposal
- 026–8 weeks
Pilot
We build the first agent connected to your real systems, test it with your team and measure against an agreed target.
- CRM/ERP/WhatsApp integration
- Tests with real cases
- KPI agreed from day one
- 03ongoing
Scale
We extend to more processes and channels, with monitoring, monthly improvements and support from our team.
- New agents and channels
- Control panel and audit trail
- Maintenance and evolution
FAQ
FAQ about artificial intelligence in e-commerce
Yes, natively with Shopify, WooCommerce, PrestaShop and Magento, and with any other platform via API.
Yes: it checks the policy, generates the label, informs the customer and creates the refund or exchange according to your rules.
The agent scales with no limit on simultaneous conversations. Your team only receives the cases that need human judgement.
It depends on channels, catalogue and conversation volume. The free audit gives you a fixed figure and timeline; a first channel is usually live in 4–6 weeks.
Related AI agents and solutions
Start today
Start with a free
30-minute audit
Book a free 30-minute assessment or tell us your case. We will tell you what to automate first and what return to expect.
Message us on WhatsApp- Free 30-minute assessment
- Fixed-price pilot proposal within 48 h
- No lock-in, no small print
Or tell us your case in writing
Tell us what you want to automate
3 steps, under a minute. We reply within 24 h with a concrete proposal.
- 01 · About you
- 02 · Your company
- 03 · Your challenge