Voice agent
Voice agent with artificial intelligence that answers on the first ring, at any hour
Natural conversation in Spanish, Catalan or English: books, confirms, informs and captures data straight into your calendar and CRM. Transfers to a person when needed, with a summary.
- 0unanswered calls
- −40%cancellations (GA-CD Dental)
- 24/7coverage without shifts
A voice agent with artificial intelligence is a system that answers and makes calls with a neural voice, understands what the person says, checks your calendar or CRM and acts: books, confirms, informs or transfers. Unlike a "press 1" IVR, it holds an open conversation in Spanish, Catalan or English and handles interruptions. Pilot from €7,000 and monthly fee from €350 plus per-minute usage.
- 0:02Caller
Hi, I am calling to change my Wednesday appointment, I cannot make it.
- 0:06Agent
Of course. May I have your name so I can find another slot?
- 0:10Caller
Carmen López.
- 0:14Agent
Thank you, Carmen. I have Thursday at 18:00 or Friday at 9:30 with Marc.
- 0:20Caller
Friday at 9:30.
- 0:23Agent
Perfect, moved to Friday at 9:30. I will send the confirmation by SMS. Anything else?
- 0:29Caller
No, thank you.
- Patient identifiedClinic Cloud
- Appointment rescheduledFri · 9:30 · MarcClinic Cloud
- Slot releasedwaiting list notifiedWhatsApp
- Confirmation sentSMS
- Transcript savedPatient record
Companies that trust us
- 80+companies
- 30agents in production
- 2014based in Barcelona
- Port de Barcelona
- Menarini
- GA-CD Dental
- Russell Athletic
- Batra Group
- Climbat
When it fits
When this agent makes sense
Situations where this agent delivers the highest return.
- 01
Calls missed at peak times
And after hours, when the customer decides who to work with.
- 02
Reception split between desk and phone
Serving the person in front means letting the phone ring, or the reverse.
- 03
Confirmations one by one
Appointments and pickups confirmed by hand, every day, call by call.
- 04
Voicemail as the last resort
A message on the answering machine is, in practice, a lost customer.
The solution
How the AI voice agent works
Natural voice, integrated with your systems.
Inbound calls
Answers, identifies the reason, resolves or books with real slots and confirms by SMS or WhatsApp.
Outbound calls
Confirms appointments and pickups, reminds about payments or documents and reschedules on request.
Data in your CRM
Every call is logged with transcript, summary and the captured data in the right fields.
Smart transfer
Passes the call to the right person with context, or takes a message and creates a task after hours.
Telephony and systems
- Your current number (porting or forwarding)
- Twilio, Aircall, SIP PBXs
- Google Calendar / Outlook
- HubSpot, Salesforce, in-house CRMs
- Clinic management software
- SMS and WhatsApp for confirmations
Guide
AI voice agent for businesses: what it is and when it pays off
An AI voice agent for businesses answers and makes calls with a natural voice, understands what the caller says and acts on your systems: it checks the calendar, logs the data in your CRM, confirms an appointment or transfers the call to your team with a summary of the conversation.
Unlike a phone menu (“press 1”), it holds an open conversation, handles interruptions and changes of topic, and speaks Spanish, Catalan or English. Unlike an outsourced call centre, it works with your data in real time and takes every call at once, with no queues.
It pays off when there are many repetitive calls (appointments, order status, confirmations), missed calls out of hours, or staff spending hours calling to confirm. The usual approach is to start with one type of call, measure it in a pilot and expand afterwards.
AI voice agent vs the alternatives
| AI voice agent | Phone menu (IVR) | Outsourced call centre | |
|---|---|---|---|
| Conversation | Natural, handles interruptions | Menu options | Natural |
| Hours | 24/7, no queues | 24/7, but resolves nothing | Depends on shifts and contract |
| Access to your data | Real time: calendar, CRM, ERP | No | Limited |
| Simultaneous calls | All of them | All of them | Depends on the number of operators |
| CRM logging | Automatic, with a summary | No | Manual |
Indicative pricing
What artificial intelligence for voice agent costs
Ranges from our projects. The free audit turns them into a fixed figure for your case.
The monthly fee covers operation, models, monitoring and improvements. No lock-in. Typical payback between month 4 and 9.
How we work
From assessment to production in 8 weeks
No never-ending projects. A bounded process that starts for free and ends with an agent running in your operation.
- 0130 min · free
Assessment
We review your processes and tell you what we would automate first, what it would cost and what return to expect.
- Map of candidate processes
- Savings and cost estimate
- Fixed-price pilot proposal
- 026–8 weeks
Pilot
We build the first agent connected to your real systems, test it with your team and measure against an agreed target.
- CRM/ERP/WhatsApp integration
- Tests with real cases
- KPI agreed from day one
- 03ongoing
Scale
We extend to more processes and channels, with monitoring, monthly improvements and support from our team.
- New agents and channels
- Control panel and audit trail
- Maintenance and evolution
FAQ
FAQ about the voice agent
No. We use latest-generation neural voices with low latency; the conversation flows and the agent handles interruptions and topic changes.
Yes. We forward calls or port the number. You can start with after-hours only or overflow only.
It transfers immediately to whoever you define, with the summary. If nobody is available, it takes a message and creates a task.
Pilot from €7,000 (4–6 weeks) and a monthly fee from €350 plus per-minute usage. Fixed figure in the free assessment.
A system that answers and makes calls with a natural voice, understands the conversation and acts on your systems: calendar, CRM or ERP. It handles the repetitive work and passes to a person whatever needs human judgement.
An IVR makes callers pick options on the keypad and resolves nothing by itself. A voice agent understands what the caller says, checks your data and completes the task: books, confirms, informs or transfers with context.
The pilot is in production in 4–6 weeks, starting with one type of call and an agreed KPI. Other use cases are added afterwards.
Start today
Start with a free
30-minute audit
Book a free 30-minute assessment or tell us your case. We will tell you what to automate first and what return to expect.
- Free 30-minute assessment
- Fixed-price pilot proposal within 48 h
- No lock-in, no small print
Or tell us your case in writing
Tell us what you want to automate
Three details and we call you. We reply within 24 h with a concrete proposal.
- 01 · Your contact
- 02 · Details (optional)