Industrial machinery & equipment
Artificial intelligence for industrial machinery after-sales that diagnoses and orders the part
A technical assistant trained on your manuals, diagrams and fault history serves customers and technicians, opens tickets, identifies the part and raises the spare-parts order, integrated with your ERP and service desk.
- 70%technical enquiries resolved without engineering
- −50%time identifying spare parts
- 24/7multilingual support
Artificial intelligence for machinery and industrial equipment manufacturers runs after-sales support on your manuals, diagrams and fault history: it answers customers and technicians, opens the ticket, identifies the exact part and raises the spare-parts order in the ERP. Manufacturers using it resolve 70% of technical enquiries without escalating to engineering and halve the time spent identifying parts. Pilot from €7,000 in 4–6 weeks.
The HX-200 press stops with error E42 when starting the cycle. What should we check?
E42 means insufficient pressure in the hydraulic circuit. Check the suction filter (ch. 6.3) and, if it persists, replace the VD-25 relief valve. I have opened the ticket and reserved the valve in the Rubí warehouse.
- HX-200 Manual rev. 5.pdfp. 63
- Technical bulletin 2025-03.pdfp. 1
- Ticket opened#8817 · high priorityZendesk
- Part identifiedVD-25 · 2023 seriesExploded view
- Spare-part order created1 unit · 24 h deliverySAP B1
- Technician assignedRaúl · east areaScheduling
Companies that trust us
- 200+projects delivered
- 2014based in Barcelona
- EUdata hosted in Europe
- Port de Barcelona
- Menarini
- GA-CD Dental
- Russell Athletic
- Batra Group
- Climbat
The problem
Where your after-sales service loses money today
What we find most often in our audits. Every point has a measurable cost.
- 01
Engineering answering basic enquiries
Engineers interrupt development to answer questions already covered in the manual.
- 02
Misidentified spare parts
Wrong parts ordered due to serial number or exploded-view errors, with returns and machine downtime.
- 03
Tickets with no data
Calls and emails without model, serial or symptom that require a call back before acting.
- 04
Diagnosis held by a few people
Fault resolution depends on two veteran technicians and is not documented.
The solution
What artificial intelligence does in your after-sales
Use cases for manufacturers of machinery, equipment and technical furniture with after-sales service and spare parts.
Technical support on your manuals
Answers customers and technicians with the manual, the diagram and the exact page, in the customer's language and the current version.
Tickets opened and classified
Collects machine, serial number and symptom on WhatsApp, email or phone, opens the ticket and assigns it by urgency and area.
Spare-part identification and order
Matches the exploded view with the serial number, proposes the right reference and creates the spare-parts order in the ERP with price and lead time.
Field technician assistance
The technician asks by voice or WhatsApp from the machine and gets the step-by-step procedure; the job is logged on completion.
Works with what you already use
- SAP Business One, Odoo, Navision
- Exploded views, PLM and technical docs
- Zendesk, Freshdesk, Jira Service
- WhatsApp Business and PBX
- Distributor portal
- Manuals and diagrams (PDF, DWG)
Indicative pricing
What artificial intelligence for industrial machinery & equipment costs
Ranges from our projects. The free audit turns them into a fixed figure for your case.
The monthly fee covers operation, models, monitoring and improvements. No lock-in. Typical payback between month 4 and 9.
How we work
From assessment to production in 8 weeks
No never-ending projects. A bounded process that starts for free and ends with an agent running in your operation.
- 0130 min · free
Assessment
We review your processes and tell you what we would automate first, what it would cost and what return to expect.
- Map of candidate processes
- Savings and cost estimate
- Fixed-price pilot proposal
- 026–8 weeks
Pilot
We build the first agent connected to your real systems, test it with your team and measure against an agreed target.
- CRM/ERP/WhatsApp integration
- Tests with real cases
- KPI agreed from day one
- 03ongoing
Scale
We extend to more processes and channels, with monitoring, monthly improvements and support from our team.
- New agents and channels
- Control panel and audit trail
- Maintenance and evolution
FAQ
FAQ about artificial intelligence in industrial machinery
We index manuals, diagrams, technical bulletins and the ticket history in a private system. The assistant answers citing document and page, and improves with every closed job.
Yes. It matches model and serial number with the exploded view, proposes the reference and asks for a photo when in doubt. The order is created in the ERP with your price list and lead time.
No. It resolves the repetitive work and prepares the ticket so the technician arrives with diagnosis, part and procedure. Complex faults are escalated with full context.
An after-sales support pilot with manuals and tickets typically runs €7,000–12,000 and is in production in 4–6 weeks, plus a monthly fee from €350.
Start today
Start with a free
30-minute audit
Book a free 30-minute assessment or tell us your case. We will tell you what to automate first and what return to expect.
Message us on WhatsApp- Free 30-minute assessment
- Fixed-price pilot proposal within 48 h
- No lock-in, no small print
Or tell us your case in writing
Tell us what you want to automate
3 steps, under a minute. We reply within 24 h with a concrete proposal.
- 01 · About you
- 02 · Your company
- 03 · Your challenge